Where are your candles made?

All of our candles are created, hand-poured, + hand-packaged in a small kitchen in Whippany, New Jersey. At this time our studio is not open to the public.

How quickly will my order ship?

As a one woman show, every effort is made to ship your orders as quickly as possible. Our candle production can take anywhere from 2-7 days. Most orders placed before 5pm EST Monday-Friday will go out the next day, depending on availability of items. Orders placed on weekends will go out the next business day.

Currently, all orders (excluding special or bulk orders) are shipped from New Jersey via USPS Priority Mail or UPS. You will receive a tracking number for your order when it is fulfilled.

By default, our packages do not require a signature.

Summer shipping window is effective from May 1st (depending on the weather) until October 1st (depending on the weather). Orders are only being shipping out Mondays-Wednesdays, Thursdays are TBD depending on shipping destination. Any orders placed on Thursdays will go out the following Monday. Shipping will resume normal schedule come October 1st.

Can I buy your products wholesale to sell them in my store?

Absolutely! To learn more about joining our growing list of wholesale partners, contact us + we would love to speak with you!

What Are Your Candles Made Of?

See our product list here!

Do you have a store I can visit in-person?

At this time, we do not have a storefront. We are looking to have one in the future!

Why should I trim the wick and only burn your candles for 3-4 hours at a time?

These are common instructions + good practices for any candle + are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, + the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster + faster. Keeping the wick trimmed and burning 3-4 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 3-4 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

Can I return my product or get a refund?

Customer satisfaction is our top priority. If you have received an item that is damaged or incorrect, we will gladly accept a return and replace the item/ issue a refund. 

At this time, we cannot accept returns for reasons outside of the circumstances outlined above.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@evlovecandleco.com

Other inquiries? Let's chat.

Please email us at ashley@evlovecandleco.com